Securing financial support from the Social Security Administration can be a lengthy and frustrating process for a California applicant, even with a valid claim to disability benefits. There are often setbacks and challenges, including denied claims, but some current applicants say that it is exceptionally difficult to get the information they need regarding their claim. One woman says that when she calls the SSA for information about her husband’s claim, she is placed on hold for so long that she hangs up.
Getting the right information
The applicant, her husband, has been out of work for two years because of a disabling medical condition. He has not been successful in his attempts to secure Social Security disability benefits. Upon reaching the age of 65, he decided to seek his Social Security retirement benefits, but the applicant and his wife have struggled to talk with someone about his case. When they call, they wait on hold for 45 minutes to an hour before they hang up.
The Social Security Administration is currently struggling with an overwhelming number of applications that backlogged during pandemic-related shutdowns. They shifted many of their operations and application steps to an online format, offering only limited in-person appointments. There is a need for an improvement in operations and efficiency.
Help at every step
The disability benefits application process is notoriously complex and confusing. California applicants may struggle to get the help and information they need, which is why many benefit from the guidance and support of a knowledgeable attorney as they pursue this type of financial support. Before beginning the application process, it may be helpful to understand eligibility requirements and what to expect from the claims process.